退款政策

Refund Policy

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Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Product with obvious signs of use 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shun@sk-button.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective due to workmanship and/or material. If you need to exchange it for the same item, send us an email at shun@sk-button.com with your request asking for a return authorization number (RA). Please include your proof of purchase, a photo of the product. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to your-buttons. If you return your product to us, it must be sent by carriage paid with tracking ability and suitably packaged.

Shipping 
To return your product, send us an email at shun@sk-button.com with your request asking for a return authorization number (RA). Please include your proof of purchase, a photo of the product, your name, mailing address and phone number and enter the reason why you want to send your item(s) back. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to your-buttons. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you must sent back your item using a trackable shipping service. We don’t guarantee that we will receive your returned item.

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